Politica de reembolso
es.oukitel Refund Policy
es.oukitel products are proud to offer a 30 Day Money Back Guarantee return policy on all purchases. If you purchase a product and don't like it, you have 30 days to arrange a return. Customers wishing to exercise their 30 Day Money Back Guarantee need to contact our Customer Support Team with their order number. Shipping costs are not refundable.
Introduction
At es.oukitel, we are committed to your satisfaction. We understand that sometimes a product may not meet your expectations, and we have designed our return and refund policies to be transparent and straightforward.
Return and Refund Eligibility
- Purchases made directly from the es.oukitel official store are eligible for returns and refunds.
- Customers who purchased items from es.oukitel distributors should refer to the specific distributor’s return policies.
- Returns are available within the countries where purchases were made, according to local laws and regulations.
30-Day Money-Back Guarantee
You can return your product for any reason within 30 days from the date of the order:
- Products must be returned complete with all accessories.
- Items must be in their original packaging.
- Products must not show signs of use.
Order Cancellation
- Cancellations are accepted within 48 hours of order placement via email or phone.
- If the product has already been shipped, a $25 intercept fee will apply.
- A $2 transaction fee applies based on the payment method if the order is cancelled.
Time Limit for Processing Orders
We will process your order within 1-3 days from the date of purchase. If we are out of stock we will contact you by email to process a refund or exchange.
Damaged or Incorrect Products
If you receive a defective, damaged, or incorrect product, please reject the package if possible and contact us immediately with evidence (photos or videos). This will enable us to quickly address the issue and arrange for a replacement or refund.
Shipping Costs for Returns
- Customers are responsible for all shipping costs incurred to return the product to our designated warehouse.
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es.oukitel will charge a flat fee of €15 per item returned. This fee is to cover the costs associated with the original shipping fee for your order and processing your return.
Return Process
- Request RMA: Contact our support to obtain a Return Material Authorization (RMA) number at es.oukitel Return Center.
- Prepare Package: Pack the item securely, including all original packaging and accessories.
- Ship Product: Send the item to the designated es.oukitel warehouse that corresponds with your location. The RMA number must be clearly marked on the package.
- Receive Refund: Refunds will be processed within 14 business days after we receive and inspect the returned item. You will be notified by email once the refund has been processed.
Important Notes
- Returns without a valid RMA number may not be accepted and could be disposed of, resulting in a loss of refund.
- Products that have been used or are not in their original condition may not qualify for a return or refund.
- We reserve the right to modify any policies as needed to comply with local regulations and business needs.
After-sale Service Contact
For any concerns or further assistance, please reach out to us via email: contact@oukitel.com.
Return Address
Recipient：Online Seller RMA #54087051
Address：Ludwig-Erhard-Str. 2 , 28197，Bremen , DE
